TERMS & CONDITIONS

GENERAL TERMS AND CONDITIONS


To buy products from Snatch Collective you must provide personal data such as your name, address and e-mail address so that we can process your order. Any personal data that you provide is processed in accordance with our personal data policy, see below.


By buying Snatch Collective’s products, you are accepting Snatch Collective’s general terms and conditions and its personal data policy. By accepting our Terms and Conditions, you are bound by our Terms and Conditions in their entirety. This is why it’s important that you carefully read through our Terms and Conditions and understand what they entail. If you are unsure or have any questions, please don’t hesitate to contact us.


Contact details:

Snatch Collective 

℅ Alviks kontorsmaterial

BOX 122

167 51 BROMMA

Sweden 


hello@snatchcollective.com

Registration no: 969793-5410


Snatch Collective reserves the right to change its general terms and conditions, prices, range, descriptions or images on its website at any time. However, the rights you have at the time of your purchase will not be affected by these changes.


PAYMENT

The applicable payment method will be shown at checkout once items are placed in the shopping cart. 

  

DELIVERY

Within 3-7 business days in Sweden.

Orders to Europe will be delivered within 5 - 10 business days.

Orders outside of Europe will be delivered within 10-15 business days.  


SHIPPING

Free Shipping on all orders over 1000 SEK (100 euro)

Freight charges will be specified in the web shop’s checkout.


We shall have the right to delete non-deliverable products from your order and to reduce the price accordingly. If you wish to place an order for an equivalent product, it will be treated as a new order.


It is the customer's responsibility to pay any additional charges for customs clearance. International shipments may be subject to import duties and taxes and Snatch Collective has no control over these charges and cannot predict what they may be.  


RETURN POLICY

Should you regret your purchase you can always return the goods within 14 days after receiving your delivery. Returns that do not meet our policy are not accepted and are sent back to the customer. When using right of withdrawal, the product must be returned unused and undamaged in its original packaging. Any labels and price tags must be intact. 


COMPLAINTS IN CERTAIN CASES

If you have received a damaged product or was sent the wrong item, you must complain about the goods promptly from the date you discovered the fault. A damaged or wrongly sent product must be returned in the same packaging along with a detailed description of the fault. 


If we are not able to send a new product to you within reasonable time, you will get a reimbursement of the return freight charge together with the amount you have paid for the damaged or wrongly delivered product.


Complaints should be done by sending an email to hello@snatchcollective.com.


UNCLAIMED PACKAGE

It is your responsibility to collect the package at the delivery point within the time stated on the notice. If you are not able to receive the package on delivery or do not pick up your package at the delivery point, it will be sent back to us, and we may then charge you a reasonable fee for shipping and administrative costs. If this fee is not paid, it will be sent to debt collection. 


UNSUBSCRIBE

We use the email you provide us with to send information and updates regarding your order, related product information, news etc. If you no longer want to receive such messages send us an e-mail on hello@snatchcollective.com


CARE INSTRUCTIONS FOR CLOTHES

  • Wash inside out with similar colors
  • Iron inside out, do not iron on print
  • Wash at 30



PERSONAL DATA POLICY

The aim of this policy is to make sure that Snatch Collective handles personal data in accordance with the General Data Protection Regulation (GDPR).  The policy covers all handling of personal data and encompasses both structured and non-structured data.


APPLICATION AND REVIEW
This policy applies to Snatch Collective’s customers and people who are interested in Snatch Collectiver’s products who have disclosed their personal data.

PROCESSING PERSONAL DATA
Snatch Collective collects the following personal data:

  • Name
  • Address
  • Telephone number 
  • E-mail address

The purpose of collecting personal data is:

  1. To be able to enter into an agreement with a data subject.
    Legal grounds: Agreement
  2. In order to be able to stay in contact with customers and people interested in Snatch Collective through direct marketing, invitations and status checks, etc.
    Legal grounds: Consent

Snatch Collective does not disclose personal data to third parties. Personal data is stored in a customer register and saved until the data subject requests that Snatch Collective remove their personal data from the register. If a data subject requests that they be erased from Snatch Collective’s customer register, this must take place without undue delay. Snatch Collective is obliged to correct any data that is incorrect, incomplete or misleading. The processing of personal data shall be monitored and evaluated at least once a year.

RIGHTS OF THE INDIVIDUAL
As a data subject in Snatch Collective’s customer register, you have the following rights:

  • The right to access. You can request to see what personal data is stored about you.
  • The right to correction. You can request that your personal data be corrected if the data is incorrect or incomplete.
  • The right to limitation and to make objections. You are entitled to request a limitation on the use of personal data and to make objections, i.e. to opt out of direct marketing from Snatch Collective
  • The right to erasure. You can request that all personal data about you be erased.

PERSONAL INFORMATION

When you have registered and made your order, you also accept the fact that we store and use the information within our business so that we can fulfil our commitments to you. Your privacy is important to us and we respect your personal information. We haven’t and will never sell them to third parties. You can choose to be removed from our register at any time.


We collect information that you provide us when you sign up for newsletters or confirm a purchase. This information would be your name, address, and contact information. 

 

USE OF INFORMATION

The information we collect from you can be used to:

  • Personalise your experience and meet your personal needs
  • Provide custom ads
  • Improve our website
  • Improve our customer service and your need for help
  • Contact you by email
  • Manage a competition, an offer or a survey 

CONSENT

By using our site, you agree to our privacy policy. 


DO WE USE COOKIES

Yes. Our cookies improve access to our site and identify recurring visitors. In addition, our cookies enhance the user experience by tracking and targeting the user's interests. Our use of cookies is not linked to personally identifiable information on our site.